Return & Exchange Policy
At LäuftShoes, customer satisfaction is our priority. We want you to be happy with every purchase.
Returns
You may request a return if:
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The item is defective or damaged.
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You received an incorrect item.
You must notify us in writing within 24 hours of receiving your order, clearly stating the reason for the return or exchange.
To be eligible:
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The item must be unused and in its original condition.
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The item must be in its original packaging.
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You must provide a receipt or proof of purchase.
Sale Items
Sale and promotional items are non-refundable and cannot be returned.
Exchanges
We only exchange items that are defective or damaged.
To request an exchange for the same item, contact us at cs@lauftshoes.com within 72 hours of delivery.
Order Cancellation
LäuftShoes reserves the right to cancel an order when necessary due to circumstances affecting order processing, availability or delivery.
We are not responsible for delays or cancellations caused by circumstances beyond our reasonable control.
Return Shipping
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Return shipping costs are the customer's responsibility.
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Original shipping charges are non-refundable.
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Where a refund is applicable, return shipping costs may be deducted from the refund.
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We recommend using a trackable courier service or shipping insurance when returning an item.
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LäuftShoes cannot guarantee receipt of an item until it reaches us.
The time required for an exchanged product to reach you may vary depending on your location and courier service.
Contact Us
For return or exchange requests:
Email: cs@lauftshoes.com
