Frequently Asked Questions

Account & Orders

Do I need an account to place an order?

No. You can place an order as a guest without creating an account. However, having an account makes future purchases easier.

What are the benefits of creating an account?

With an account, you can:

  • Save your billing and shipping information for faster checkout.

  • View your previous orders.

  • Facilitate returns and order cancellations.

  • Stay updated with promotions and newsletters.

How can I receive sale and promotional updates?

Subscribe to the LäuftShoes newsletter to receive updates about sales, promotions and new offers.

How do I find a product on the website?

Use the search icon, enter the product/item code and press Enter.

Can I reserve an order online?

No. Online order reservations are currently not available.

How do I know if my order has been received?

You will receive a Sales Order Summary by email confirming that your order has been received. If you do not receive it, please contact us.

Can I change my order after placing it?

Orders cannot be modified after placement. If your order has not yet been processed, you may request cancellation and place a new order.

Payments

What payment methods are available?

For orders within Pakistan, you can pay by:

  • Cash on Delivery (COD) – available nationwide.

  • Online Payment – Visa and MasterCard debit/credit cards.

How do I use a voucher or discount code?

Enter your discount code in the designated discount code box at checkout and click Apply.

When will I receive my refund after cancellation?

For eligible cancellations paid by credit/debit card, the refund is processed to the original payment account within 10 days of cancellation.

What if my payment fails?

First, check that your payment details are correct. If the issue continues, contact your bank or payment provider.

Shipping & Delivery

How long does delivery take?

Typical delivery times are:

  • Karachi, Lahore & Islamabad: 1–3 days

  • Major cities: 2–5 days

  • Other cities: 3–7 days

Delivery times may vary depending on the location and courier service.

Which courier service do you use?

Orders are delivered through leading third-party courier companies using overnight and overland services.

Can I order from outside Pakistan?

The Pakistan website does not offer international shipping. For international orders, please select the relevant country/region website.

What happens if I miss my delivery?

Our courier partners normally make 2 delivery attempts. Please ensure your name, phone number and complete address, city and area are correct when placing your order.

Can I change my shipping or billing address after my order is processed?

No. Once an order has been processed/dispatched, the shipping or billing address cannot be changed.

What is the difference between Order ID and Tracking ID?

Order ID: Identifies your order and is included in your Sales Order Summary.

Tracking ID: Provided after dispatch and allows you to track your parcel through the courier's tracking system.

Contact Us

For questions or assistance, contact us:

Email: cs@lauftshoes.com
Facebook Messenger: LäuftShoes
WhatsApp: Contact us through the WhatsApp option available on our website.